DOMESTIC SHIPPING POLICY
Packages once complete will be shipped at our soonest convienince. Courier deliveries are made to street address and not PO Box addresses. Deliveries do not occur over weekends and public holidays.
An order will only be dispatched upon: -The accpetance of your payment; -Verification of delivery/billing address.
INTERNATIONAL SHIPPING POLICY
If you would like to place an order from another country please get in touch with us info@tartarugade- signs.com so we can arrange a freight quote to be sent to you for your approval, once you approve the ship- ping costs we will then ship the products to you internationally.
LOST, DELAYED OR DAMAGED ITEMS
Should ordred items be delayed or lost, the buyer should contact us info@tartarugadesigns.com. However, Tartaruga Designs cannot be held liable for any damage or loss by a third party once it has been handed over to the courier compnay. If you received your order damaged, please contact the courier compnay to file a claim.
NATURAL WOOD DISCLAIMER
All Natural wood varies from pendant to pendant, we cannot control the batches of raw timber that we receive from our supplier, being natural plywood, it has and always will differ from a light colour to a darker colour even on the same pendant, making each products grain/colour unique and we cannot we held liable for the timber warping/distorting after time. We purchase CE rated electrical cordsets, these pendants must be installed by a qualified electrician, they need to check all connection terminals are tight as they might have come loose during shipping. We are not liable for any electrical issues resulting from the installation thereof
WARRANTY, RETURN AND REFUND POLICY
WARRANTY
Tartaruga Designs offers a 6 month warranty on wood warping and a 1 month warranty on electrical cordset.
RETURNS
We want you to be happy with your pruchase and so we offer a money back guarantee on our products.
Our return policy complies with the Consumer Protection Act of South Africa.
To be eligible for a return, your item must:
-be returned within 7 working days and in the original packaging
-be undamaged and in the same condition that you have received it
-be brought to our attention within 7 woeking days by sending us your invoice number, as well as an explana- tion why you would like the product returned.
We will not provide refunds for:
-Any items not in the orginal packaging and condition, damaged or defective for reasons not due to our error -Any item that is returned more than 7 working days after delivery
-Any item not brought to our attention before 7 working days after delivery
-Sale items
You will be responsible for paying for your own shipping costs for returning your item. Please make sure to track your item, we will not be liable for any missing returns.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you of the approval or rejec- tion of your refund. If you have been approved, then your refund will be processed. No refunds for items purchased more than 6 months ago. We will email you to confirm your bank details for the refund.